Contact

Talk to a human

Billing, a part that did not fit, a feature you need: write to us and we reply personally.
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We reply to the address you enter, usually within a day.

Before you write

The FAQ covers credits, formats, refunds and printability. The refund policy explains when a credit is returned; to ask for one, pick the topic “Refund request” and name the purchase or model.

A model did not print well?

First try telling the app what went wrong; small fixes re-download free. If a file is defective on our side, include the model link and we refund the credit.

Response time

Messages reach us instantly and we answer from a real inbox, usually within a day. Include the e-mail you signed up with for anything about credits.